Account Manager

Why work for RL Hudson

We pride ourselves on our employees and meticulous facilities. When you work at RL Hudson, you’re a part of something great.  We are a rapidly growing, family owned company that specializes in solving problems and increasing value for our customers. Many of the world’s most sophisticated manufacturing companies rely on RL Hudson for a wide range of components, including molded rubber, molded plastic, formed hoses, sealing devices and custom assemblies. These large OEMs turn to RL Hudson when they need innovative design solutions, excellent service, reliable quality and delivery at a great value. We are constantly looking for talented individuals to join our team. Let’s explore the possibilities together.


Responsible for reviewing all requirements for each customer inside lead time insuring inventory coverage for each order.  Responsible for communicating any potential risk to the customer and working with both the customer and the buyer/planner to identify options/solutions. Communicate statuses, changes and other relevant information related to customer accounts to the Territory Manager, Buyer/Planner, Demand Analyst, and Management Team as needed. Communicate customer needs in an effort to create visibility and influence service and performance measures in other functional areas of the business (i.e. Project Management, Warehouse, Supply Chain, IT, Sales, Credit).


The organizational impact involves job requirements and issues which pertain to and bear directly on the operating performance of the business unit / profit center.  Account Manager’s role is critical to the success of the organization.  Strong customer service can build sales and visibility as the company works to distinguish itself from competitors.

Responsibilities and essential functions

  1. Establish a partnership with the customer to maintain a close, ongoing positive relationship. Provide all customer follow-up requirements promptly by responding to the customer with a “sense of urgency”. Communicate customer information to other appropriate team member’s in a constant effort to meet and exceed the customer’s expectation. Utilize Customer Satisfaction Survey Results and other team member’s direction and input to implement improvements as needed to assist the customer and provide optimal service and satisfaction

  2. Respond and follow-up to inquiries related to shipments, problem solving, pricing, and inventory availability with the customer. Coordinate with appropriate departments to address and resolve any issues as required.

  3. Identify inventory shortages that are inside of lead time and could prohibit RLH from meeting requested delivery dates as requested by the customer. Work with the customer, buyer/planner, and the demand analyst to determine root cause of shortage and identify options/solutions to provide to the customer. Identify opportunities to implement process changes to prevent such occurrences in the future.

  4. Coordinate resolution and instruct disposition of quality issues, including instructions and paperwork to return parts or credit customers. Work directly with Quality Assurance, Buyer/Planners and Engineering to process item Material Reject Report (MRR) and Corrective Action Reports (CAR) so as to not interrupt or delay on time delivery of product to the customer. Timely follow through is required to insure customer satisfaction.

  5. Assist and support Territory Managers in pursuit of sales and customer development. Advise Territory Managers of low margins and price increases from suppliers, and requote customer, if needed.

  6. Perform related responsibilities as required or as needed.


  • Basic computer skills
  • Interpersonal and Communication Skills. Must possess exceptional communication and customer service skills, and be able to communicate well with others, internally and externally.
  • Organizational Skills. Must be organized and detail-oriented. Must be able to multi-task to deliver multiple projects under increasingly compressed timelines where priorities may change frequently.
  • Analytical Skills. Must possess aptitude for learning to analyze, prepare and review reports, prints, manufacturing capabilities and material options.
  • Bachelors Degree preferred
  • 3 to 5 years related experience

Climbing: Body agility is emphasized for ascending or descending ladders, stairs, ramps, and the like by using feet, legs, hands or arms.
Stooping:  Bending the body downward and forward at the waist, requiring full use of the lower extremities and back muscles.
Kneeling:  Bending legs to come to a rest on the knee(s).
Balancing:  Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces.
Reaching:  Extending hand(s) and arm(s) in any direction.
Carrying:  Transporting an object, usually holding it in the hands or arms or on the shoulder. (Maximum weight of the object(s) 80 pounds)
Pushing:  Using the upper extremities to exert force upon an object so that the object moves away from the force. (Maximum weight of the object(s) 80 pounds)
Pulling:  Using the upper extremities to exert force upon an object so that the object moves toward the force. (Maximum weight of the object(s) 80 pounds)
Sitting:  Remaining in the normal seated position.
Standing:  Remaining on one’s feet in an upright position without moving about, particularly for sustained periods of time.
Walking:  Moving about on foot to accomplish tasks.
Lifting:  Raising objects from a lower to a higher position or moving objects horizontally. (Maximum weight of the object(s) 80 pounds)
Grasping:  Applying pressure to an object with the fingers and/or palm.
Repetitive Motions:  Substantial movements (motions) of the wrists, hands, and/or fingers for the purpose of picking up items, typing, operating ten-key or performing data entry.
Talking:  Expressing or exchanging instructions and ideas by means of the spoken word.
Hearing:  Ability to receive oral information and/or sounds through the ear.
Seeing:  Obtaining impressions through the eyes of the distance, size, shape, motion, color, or other characteristics of objects.  The major visual functions are:

  1. Acuity  (far and near)
  2. Depth perception  (perceiving distances)
  3. Color vision  (distinguishing between different colors)
  4. Field of vision  (seeing a wide range of objects at the same time).


Note:  The essential job functions and associated physical and mental requirements contained in this document describe the general nature and level of the work performed by personnel assigned to the job.  They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the job responsibilities may vary from day-to-day.  Major changes in areas of responsibility will require revision of this job description.