Job Summary / Organizational Impact

Responsible for Quality Assurance activities to insure new and production products consistently meet customer requirements in accordance with Company standards. Coordinate and direct the routine activities of customer complaints, corrective actions, supplier quality development, etc. for the Quality Department and stand in for the Quality Manager in their absence.

The effectiveness of this position bears directly on the operating performance of the Company.

Responsibilities / Essential Functions

• Lead the corrective action efforts internally and assist suppliers as required, utilizing 8Ds methodology. Manage communication and relations between RLH and the customer as well as between RLH and suppliers if needed.
• Support the Quality activities related to development of new products and Advanced Product Quality Planning (APQP).
• Support Supplier Quality Engineering initiatives with regional suppliers (perform audits, monitor performance…).
• Participate in continuous improvement efforts for product quality and/or process efficiency or safety.
• Assist in inspection related measurement or testing as needed.
• Perform related responsibilities as required or assigned.

Desired Qualifications

Knowledge and Skill

• Proficiency in Microsoft Office and ability to learn new programs including Navision, and Docuware.
• Must possess exceptional communication and customer service skills, and be able to communicate well with others, internally and externally.
• Must be organized and detail-oriented. Must be able to manage many projects simultaneously and be able to switch focus frequently while maintaining overall effectiveness.
• Must possess good decision making and analytical skills.
• Must be able to read and comprehend engineering drawings. Knowledge of rubber and plastic as well as molding, stamping, machining, and other manufacturing techniques. Knowledge of various standards, practices, & specifications including ASME, ANSI, ASTM, SAE, RMA, Plastic Molders Guideline, and Geometric Dimensioning and Tolerancing. Basic understanding of tooling, fixture, and gage design preferred.
• Ability to use metrology and statistical methods to diagnose and correct improper quality control practices.
• Knowledge of all elements of the PPAP sample documentation requirements including the ability to coordinate the APQP process

Preferred Education/Experience

• Bachelor’s Degree in Engineering
• (Mechanical Engineering Preferred)
• ASQ Quality Engineering Certification (CQE) preferred
• Lean / Six Sigma Green Belt Certification preferred
• 4 plus years of quality related experience in a decision-making position
• Experience with rubber or plastic product preferred
• Experience with manufacturing processes related to rubber and plastic product including extrusion, compression molding, and injection molding preferred
• Knowledge and working experience with AIAG core tools (APQP, PFMEA, SPC, MSA…)
• Experience working on an IATF16949 environment
• Able to challenge the status quo looking for continual improvement promoting teamwork

Physical Requirements

Occasional (1-33%)    Frequent (34-66%)    Constant (67-100%)

• Climbing: Body agility is emphasized for ascending or descending ladders, stairs, ramps, and the like by using feet, legs, hands or arms. Occasional
• Stooping: Bending the body downward and forward at the waist, requiring full use of the lower extremities and back muscles. Occasional
• Kneeling: Bending legs to come to a rest on the knee(s). Occasional
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. Occasional
• Reaching: Extending hand(s) and arm(s) in any direction. Occasional
• Carrying: Transporting an object, usually holding it in the hands or arms or on the shoulder. (Maximum weight of the object(s) 5 pounds) Occasional
• Pushing: Using the upper extremities to exert force upon an object so that the object moves away from the force. (Maximum weight of the object(s) 5 pounds) Occasional
• Pulling: Using the upper extremities to exert force upon an object so that the object moves toward the force. (Maximum weight of the object(s) 5 pounds) Occasional
• Sitting: Remaining in the normal seated position. Constant
• Standing: Remaining on one's feet in an upright position without moving about, particularly for sustained periods of time. Occasional
• Walking: Moving about on foot to accomplish tasks. Frequent
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally. (Maximum weight of the object(s) 5 pounds) Occasional
• Grasping: Applying pressure to an object with the fingers and/or palm. Occasional
• Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers for the purpose of picking up items, typing, operating ten-key or performing data entry. Constant
• Talking: Expressing or exchanging instructions and ideas by means of the spoken word. Constant
• Hearing: Ability to receive oral information and/or sounds through the ear. Constant
• Seeing: Obtaining impressions through the eyes of the distance, size, shape, motion, color, or other characteristics of objects. Frequent

The major visual functions are:

1. Acuity (far and near) Constant
2. Depth perception (perceiving distances) Constant
3. Color vision (distinguishing between different colors) Constant
4. Field of vision (seeing a wide range of objects at the same time). Constant

Special Job Dimensions

• Some travel may be required to customers and domestic or international suppliers.
• Flexibility to answer emails and/or have conference calls with factories at night is very helpful.
• This position is occasionally exposed to the following environmental conditions: subject to air and/or skin exposure to oils and/or other hazardous materials, sufficient noise to cause the worker to shout in order to be heard above the ambient noise level and one or more of the following conditions that affect the respiratory system or skin: fumes, odors, dusts, mists, gases or poor ventilation
• This position is constantly protected from weather conditions but not necessarily from temperature changes.